Call Distribution - Sophisticated Call Handling
The DCS provides a sophisticated
call handling facilities to optimize its services to callers. When a group receives
a call, the DCS will direct the call to the first available person in that group.
If no operator is available to answer the call, the system will play a message
which reassures the caller that assistance will be provided as soon as possible.
System flexibility enables group supervisors to monitor the status of
all incoming calls, and to bring the staff in and out of a group as necessary.
Reports and statistics available to group supervisors include
Number of calls waiting
Average queue time and longest
Number of times all agents were busy
Average number of rings
before the calls were answered
Average service time after the calls were
Voice Dialer - Automatic Voice Recognition Dialing
With the optional DCS Voice Dialer, memorizing or hunting for phone numbers is
a thing of the past. Just lift the handset, press a button and say the name of
the person you want to call. The DCS does the rest for you. What could be easier?
TThe DCS Daughter Cards - Easily Add Handsets, Fax Machines or Modems
You can add a fax machine, a modem or an additional handset - even a cordless
type - to an existing DCS keyphone without a problem. With the optional DCS Daughter
Card, the additional devices operate completely independently. The fax machine
or the modem can have its own extension number so you can send and receive faxes
or data while making calls.
Dect Compatibility - The Freedom To Move
With cordless handsets utilizing the power of the DCS and DECT digital systems,
you have the freedom to move around the office. Wherever you are in the office,
people can contact you.
Auto Attendant - DCS' 24-Hour Receptionist
With the DCS Auto Attendant option, you can be sure that the incoming
calls are never on hold for long. The Auto Attendant can answer multiple calls
simultaneously and provide individualized greetings. External callers are prompted
by the Auto Attendant to directly dial the extension number of the person, and
thus bypassing the operator. If no extension is dialed within a specified time,
the call will be automatically connected to the operator or another extension.
The Auto Attendant can either work independently or together with a voice processing
TTeleconferencing - Group Discussion Facility
DCS allows for any combination of up to five extensions or trunk lines for a teleconference.
People can be added to or remove from the group once it is established, so you
can drop in or out of the teleconference when it suits you to do so.
Call Management - Comprehensive Telephone Management Facilities
DCS system provides a variety of comprehensive data for management purposes, including
cost reports and detailed reports of both incoming and outgoing calls. The system
can also be programmed to restrict certain types of calls (for example, international
or premium rate numbers) to help eliminate any abuse of the telephone system.
And with the comprehensive cost saving function, the DCS ensures that all calls
are made at the most economic rate
Integral Paging - Paging Facilities
Available To All Users
The DCS keyphone system provides an integral paging
system, which can be tailored to suit the caller's needs AVA(Automatic Voice Announcement)
----- SMS(Short Message Service)
----- Call Status Monitoring