It is a reasonable desire of the head- to improve the efficiency of the company, including through increasing the productivity of each employee.
In theory, everything is easy. But in practice, the first question that arises before the management is what indicators to monitor in this pursuit of efficiency, and how to do it? One of the monitored parameters (and sometimes – the only one) is often the duration of the working time of specialists.
The main task of the Security Access Control System in India is adherence to access control and, accordingly, security in an office building or a large enterprise. Inside the company, access control data can be used for two purposes: discipline and accounting. Discipline is a topic for a separate conversation, affecting not so much the objective data collected by any systems, but rather the construction of the relationship between the boss and the subordinates. And every manager has his own opinion on this topic.
If we are talking about the accounting of working hours of employees of a service company, then, first of all, it is necessary to understand why this accounting is needed at all. The obvious answers are an assessment of the performance of each employee, the calculation of the cost of services, a comparison of the effectiveness of work on projects. In all these applications, a key role is played by two factors: the specification of the time accounting and the binding of this time to a specific project (that is, to the money earned by the company).
We have previously discussed why you should not try to keep track of every second of employee’s working time. Attempting to use information from the access control system is another extreme. The data collected in this way reflect only the time of the presence of the employee at the checkpoint. But being in an office does not mean being in the workplace. Similarly, the presence in the workplace does not mean that the employee is working and, moreover, is engaged in a particular project (even if this is the main project of the company at the moment).
On the other side, the absence of a person in the office does not mean that he spent time on personal affairs. For the service business, it is typical for road work. And to employees of intellectual work, to comprehend the task, it is sometimes necessary, relatively speaking, to go out for a smoke. How to take into account the time during which the employee, going out through the turnstile on the street to smoke, came up with a solution to the problem that he could not find before? On the other hand, how to “catch” the true procrastination with a wander around the open part of the Internet or many hours of tea drinking in the office kitchen?
Work on the road
The most important argument against using data from the access control system for evaluating the work of service company personnel is the presence of field work. The ACS does not know anything about the activities of the field staff – they will have to be asked about labor costs, also, relying on their word of honor. If the company has the majority of employees going to customers one way or another, the total measurement accuracy of the time spent on work using the Door Access Control System will not be higher than the usual reports from employees. And, again, no automation will work.